Activate T-Mobile service

Simulators are available to show these steps!

Download and install T-Mobile Prepaid eSIM app from the Apple App Store.
Open the app and review the welcome screen.
Select Get Started.
Enter your email address and select Next. (If you already have T-Mobile, you'll need to use a different email address that's not used with a T-Mobile ID.)
If prompted, choose Settings and enable Location Services for the app. Set it to While using the App.
Enter the address for the primary place you'll use T-Mobile service, usually your home, and select Next.
Make sure your address is correct on the pop-up, then select Confirm.
Choose your prepaid plan, then select Next. (Choose See plan details for more information on the plans.)
Review the Service terms, then select Accept if you agree.
Enter your credit card information (including the CVC/CCC and billing zip code), then select Next.
Review your order to make sure everything looks correct.
Enter a new 6-15 digit PIN, confirm it, and select Submit.
Wait while we set up your T-Mobile service.
On the "Install Cellular Plan" screen, choose Continue to download and install your eSIM profile.
select Add Cellular Plan.
Label your cellular plans for easy identification and select Continue.
Choose which line you want to use as your primary line, then select Continue.
Once that's complete, the screen shows your new phone number and lets you view your receipt.
If you want to use a phone number from another provider or from another line, contact us to get this started.
For more instructions on how to set up and use your eSIM line after the activation has completed, please visit https://support.apple.com/en-us/HT209044.



Re-download eSIM after replacing device or master reset

Sometimes, you may need to replace the eSIM you received through the app.

You accidentally deleted your eSIM.
You upgraded your phone and want to transfer your eSIM line of service to your new phone.
You lost connection when downloading your eSIM, and it didn't get installed properly on your device.


To start, you'll need to call us at 1-877-778-2106 to get a QR code. Make sure you have:

Your Prepaid eSIM phone number or your OrderID. Your OrderID will display if you encounter an error in the app.
Your account PIN code, which you set up to complete your order in the T-Mobile Prepaid eSIM App.